Returns
Art of Logic stands behind the quality of products we offer. However, we do not live in a perfect world. In the instance that there are issues with the product purchased, we accept the return of the product for repair or replacement.
Warranty Policy
Art of Logic offer 12 months warranty, unless stated otherwise in the product copy or Care/Warranty tab on the products page on our website. The products we offer comes with guaranteed that cannot be excluded under the Australian Consumer Law. The customer is entitled to a replacement or refund should a major failure occur. Should there be defects in materials, components and workmanship is identified within the specified warranty period, Art of Logic will decide to repair or replace the product.
Warranty is subject to inspection and determined that the defect was not caused by or contributed by external and other factors beyond our control. This includes mis-use, excessive use, improper installation, maintenance, repair, tampering or modifications to the product that is not stated and recommended by the manufacturer.
Warranty can be claimed by contacting Art of Logic and returning the product within the Warranty Period with the original Tax invoice. Postage and Freight to and from in relation to warranty claims is the responsibility of the customer.
Art of Logic makes no warranty or guarantee regarding the suitability or replaceability of its products for any purpose. Art of Logic does not assume any liability from the application or use of any products, including consequential or incidental costs, damage or injury. All installation, testing and operating parameters must be validated by the customers qualified technical experts.
For more information on your rights in relation to Warranty claims, please visit ACCC website link below: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Order Cancellation and Non-fulfillment
Cancelled orders will be facilitated in accordance with our returns policy
Orders that do not meet our security policy will be facilitated in accordance with our returns policy
Terms and Conditions
To facilitate the return of the product, you must notify [email protected] within 14 days of taking delivery of the product.
Products must be returned in original undamaged packaging with complete accessories and instruction manual.
The 14 day period commences on the date the product is accepted for delivery. If there is not proof of delivery, it is assumed to be 3 business days from the date of dispatch.
The product must be returned to Art of Logic within 7 days of initial request to return the product.
Products being returned for credit or refund are at your own cost. Products remain the responsibility of the buyer until it is received at the address supplied by Art of Logic.
Once the product return is received, it may take up to 14 days to process and complete.
Art of Logic reserves the right to make changes to the Terms and Conditions without notice.
How to Perform a Warranty Claim
Contact the sales team via phone or email from our contact us page on our website.
We will require detailed information of the fault.
We will require high resolution photos of the top and bottom of the product to show product has not been mis-used or abused.
We will require a short video showcasing the issue mentioned on the product.
Once all information is received and reviewed, Art of Logic will ascertain the Warranty Claim.
Once Warranty assessment is completed, the product will have to be returned to our address:
Suite 37, Innovation House, 50 Mawson Lakes Boulevard, Mawson Lakes, South Australia, 5095
Products returned under warranty claim will fall within our warranty policy.
Products not eligible under warranty
Should the products deemed ineligible for a warranty claim, Art of Logic may offer spare parts (where possible) for purchase.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Art of Logic’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Art of Logic’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Suite 37, 50 Mawson Lakes Blvd, Mawson Lakes, SA, 5095, AU . Our ABN is 12 644 186 372. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
High Value Orders
We reserve the right to request additional identification in relation to orders and payment received, particularly for high value orders. This is for the protection of the business and the card holders against unauthorized use of the card holders account.
Art of Logic reserves the right to refuse or cancel a received order. Funds received will be reverted to original payment method in compliance with our Warranty and Refund Policy.
